Kamis, 29 Maret 2012

Bell Service Supervisor Job Desc

Position:                    Bell Service Supervisor
Level:                        1c
Reports to:                Bell Captain,
Responsible for:        Bell Service tasks
Unit:                          Multi Unit

Main Role & Objectives:
Ø  Welcome the guests and provide the baggage service on check in and departure of the guests as well as the supervision and maintenance of the lobby area and its external areas
Ø  Carrie out certain shopping on behalf of the guests at the request of the Bell Captain or the Front Office department or the GRO
Ø  Supervise and co-ordinate the Bell service team
Ø  Perform any other duties as may be assigned by the supervisors or Management that may be deemed necessary as part of guest services in the both properties interest

Main Tasks & Responsibilities:
Ø  Ensure the quality of the bell service department
Ø  Co-ordinate the service
Ø  Provide the same service than the bellman
Ø  Welcome guests and assist with baggage, packages, briefcases etc.
Ø  Keep eye open to give service promptly and efficiently with a friendly smile
Ø  Establish a good rapport with the guests
Ø  Ensure the transfer of all baggage to the guest’s rooms
Ø  Store Guest baggage when securely when requested
Ø  Supervise the security of guests’ property during transfers and/or storage in the baggage area
Ø  May be responsible for the surveillance and cleanliness of the car parks as well as the hotel surrounds
Ø  Keep lobby clean and tidy and furniture in proper place
Ø  Clear ashtrays when needed and remove litter and newspaper.
Ø  Contact HK when necessary
Ø  Keep the baggage room clean and in order before going off duty
Ø  Show the guest around the bedroom, explaining the operation of any equipment
Ø  Have knowledge of all hotel services and inform the guests, whilst encouraging them to use them during their stay.
Ø  Be aware of the location of the hotel and its environment and be able to direct the guest to and from the hotel.
Ø  Listen to the guests at all times, strive to respond as quickly as possible to all requests made by guests.
Ø  Ensure the transmission of all messages, documents, packages, mails and faxes to all guests and other departments whenever necessary in accordance with established standard and procedures.
Ø  Distribute newspaper to guest rooms and other areas as and whenever necessary.
Ø  Assist guests with transportation requests. (Taxis)
Ø  Help to provides morning call back up service.
Ø  Inform the Front desk if guest acts suspiciously or has little luggage.
Ø  Report any unusual situation, fire or safety hazards, damaged items needing repair to his supervisor.
Ø  Run errands for guests or Duty Manager.
Ø  Carry out security checks in the hotel on a regular basis.
Ø  Constantly on your feet.
Ø  May be required to work in another departments for a fixed period of time
Ø  Attend departmental meetings and training programs

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