Night Manager Job Desc
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Position: Night Manage
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Level: 2c
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Reports to: Front Office Manager
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Responsible for: Night Operations Complex
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Unit: Single Unit
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Main Role & Objectives:
Ø Manage and
co-ordinate all activities of the complex during the night (FO, HSK, F&B,
Engineering).
Ø Ensure the
safety and security of the hotel guest and staff
Ø Perform any
other duties that may be assigned from time to time by supervisors in the
both properties
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Main Tasks & Responsibilities:
Ø Supervise all
departments during the night;
Ø Keep relation
with Police and other local authority.
Ø Ensure all
morning openings of department (FO, OP, HSK, F&B outlets, Health Club)
Ø Co-ordinate
with security in the hotel.
Ø Maintain a
sound rapport with Airline Representative at Airport and also with immigration
Authorities.
Ø Aware of visa
procedures of sponsored guests and follow up of incoming guest.
Ø In case
emergency reporting directly to the Residents Managers.
Ø Maintain
discipline among staff, appearance of staff in regards to proper upkeep of uniforms
and maintain orderliness of the lobby.
Ø Solving
difficult guest situation.
Ø Ensure the
achievement of the highest occupancy in the complex at the best rate, as per
hotel target·
Ø Deal with
overbooking be ensuring the best revenue for the hotel and guest
satisfaction·
Ø Co-ordinate all
walkover within the properties.
Ø Ensure that
sufficient VC rooms are available for possible Walk-in clients during the
night.
Ø Brief night
staff about daily activity of the hotel
Ø Prepare the
daily sheet and organize a morning briefing with FO morning shift (handover
to the shift leader eventual problems)
Ø Inspect all
public areas, F&B outlets, back of the house, whenever possible take
action or report to the HOD.
Ø Try to conserve
energy and insure cleanliness of the complex
Ø Ensure close
co-operation with other departments
Ø Ensure the
observance of hygiene and safety precautions to maintain a high standard in
the hotel. ·
Ø Assist in all
Front of the House tasks. ·
Ø Attend to
arrival of VIP’s.
Ø Maintain good
public relation with guests.
Ø Ensure that the
Front Office team welcomes the customer properly.
Ø Ensure guests
are attended quickly and any complaints handled tactfully and diplomatically.
Ø Receive and
deals with verbal complaints.
Ø Forward to FOM
when necessary.
Ø Train, schedule
and supervise Front Office night Receptionist in all aspects of their jobs.
Ø Monitor their
performance on a constant basis ensuring all procedures are carried out
correctly.
Ø In charge of
planning of the FO department during the night.
Ø Ensure timely
submission of all relevant reports and information to all departments in the
morning. (GM, Finance, F&B, FO…)
Ø Handle
inquiries concerning room reservations, complaints etc.
Ø Optimise
average room occupancy and average room rate.
Ø Check if all
special rates have the appropriate authorization by competent person.
Ø Follow up
invoicing of no-shows by credit cards, ledger accounts after 2-day grace.
Ø Consult with
the Sales Department.
Ø Monitor credit
limits stringently, inform FOM when exceeding limitations.
Ø Control reports,
deductions, transfers (TCR, TDB), offer bills, and welcome drinks.
Ø Spot check on
all outlets on cash ensuring cash boxes are equal to cash machine readings.
Ø Check existing
and create new procedures in all revenue centres ensuring they do not hinder
the service provided to the guest.
Ø Prepare and
provide the daily reports, control reports (house account revenue and
statistics).
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Control Night Auditing:
Ø Check the trial
balance from the day.
Ø Cross checking
of guest room rates between correspondence, registration cards, and actual
amount charged.
Ø All city ledger
closed for the day will be checked to ensure all supporting documents as per
agreements should be valid for duration of guest stay in the hotel and
correct charges distributed to accounting.
Ø Check that all
transactions such as paid out, rebates and misc. income are documentation
with its appropriate supported vouchers, and counter signed by the concern
authorities and the guest.
Ø Summary of
deduction should be prepared.
Ø Check the
“rack” (guarantee of payment, checks.
Ø Check the
balances guest (credit limit, over credit).
Ø Do the
reconciliation between Credit card machine and system.
Ø Check the
balance between FIDELIO and Micros for F&B.
Ø Daily spot
check vacant rooms and report to Executive HSK.
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