Duty Manager Job Desc
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Position: Duty Manager
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Level: 3a
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Reports to: Resident Manager, Front Office
Manager
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Responsible for: All Operation when needed.
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Unit: Single Unit
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Main Role & Objectives:
Ø Responsible for
welcoming and processing of all late arrivals guests to the hotel, which may
involve some departures or reservations.
Ø Also
responsible for the comfort of all our guests especially throughout the night
and provides continuity of service for Front Office over a period of 24
hours.
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Main Tasks & Responsibilities:
Ø Develop and
recommend manpower planning of the department.
Ø Supervise
Discipline, conduct and appearance of the hotel staff.
Ø Censure the
observance of hygiene and safety precautions to maintain high standard in the
hotel.
Ø Responsible for
the smooth operations of various sections in the front office and hotel in
general.
Ø Responsible for
reservation planning and for all operations concerning allocation of rooms
and insuring good relations between guests and the hotel.
Ø Ensure close
co-operation with other departments.
Ø Review security
in the hotel from time to time.
Ø Maintain
discipline among staff, appearance of staff in regards to proper upkeep of
uniforms and maintain orderliness of the lobby.
Ø Ensure timely
submission of all relevant reports and information to the front office of
house manager.
Ø Liase with the
front of house manager for all work details.
Ø Handle
inquiries concerning room reservations, complaints etc.
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