Business Centre Co-ordinator Job Desc
Position: Business Centre
Co-ordinator
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Level: 2a
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Reports to: Assistant F.O. M.
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Responsible for: Business Centre Co-ordination
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Unit: Multi Unit
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Main Role & Objectives:
Ø Welcome and
assist guest at the business centre
Ø To coordinate
meetings and banquet functions with the respective departments
Ø Perform any
other duties that may be assigned from time to time by supervisors in the
both properties
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Main Tasks & Responsibilities:
Ø Receive and
handle complaints. If necessary, direct complaints to duty manager
Ø Handle all
guest inquiries in person or over the phone. Also take reservations
Ø Read log book
and follow-up when necessary
Ø Check daily
arrival list and follow-up on special request
Ø Liase closely
with other sections of front office and other departments, e.g. Housekeeping,
Sales, Engineering and F&B outlets & Banqueting
Ø Handle incoming
mails and ensure delivery to rooms and respective departments
Ø Acknowledge
items on behalf of guests and ensure delivery
Ø Be aware of all
relevant information in order to assist guests
Ø Usage of front
office terminology
Ø Promote F&B
outlets and other services like banquet facilities
Ø Assist guest
with flight reservations and conformations
Ø Send faxes for
guests
Ø Make copies
Ø Help the guest
using internet and computers
Ø Do typing if requested
Ø Establish the
daily report and register any cash transactions
Ø Check the petty
cash float at the start and end of the shift and enter the audit using the
computerised documents
Ø Responsible for
petty cash float provided for your shift
Ø Keep the log book
updated
Ø Ensure proper
functioning of Business Centre equipments in connection with engineering
Ø Take down
messages for guests and executives and ensuring delivery
Ø Attend
departmental meetings and training programs
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